PRIVACY POLICY – ALEGOLF TOUR (GDPR COMPLIANT)
1. Introduction
Alegolf Tour (“we”, “our”, “us”) is committed to protecting and respecting your privacy in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable.
This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data when you use our services, website, or communicate with us.
By using our services, you acknowledge that you have read and understood this Policy.
2. Data Controller Information
Alegolf Tour
Address: No. 89/27 Dai Co Viet street, Bach Mai ward, Hanoi, Vietnam Email: booking@alegolftour.com
Alegolf Tour acts as the data controller for the personal data collected through our services.
3. Personal Data We Collect
We may collect and process the following categories of personal data:
3.1 Identity & Contact Data
Full name
Title
Nationality
Email address
Phone number
Postal address (when required)
3.2 Booking & Travel Data
Booking reference numbers
Passport details (when required for travel arrangements)
Travel itinerary information
Golf course bookings and preferences
3.3 Special Categories of Data (if applicable)
We may collect limited sensitive data only when necessary, such as:
Dietary requirements
Health-related information relevant to travel assistance
Accessibility needs
Such data is processed only when explicitly required to provide the requested services.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Contractual necessity: to provide travel and golf tour services
Legal obligation: compliance with applicable laws and regulations
Legitimate interest: service improvement, fraud prevention, operational efficiency
Consent: for marketing communications or optional services
5. How We Use Your Personal Data
We use your personal data to:
Process and manage bookings
Coordinate with hotels, golf courses, transport providers, and other partners
Provide customer support and assistance
Manage payments and invoices
Ensure safety and service quality
Comply with legal and regulatory obligations
Improve our services and customer experience
We do not use your data for purposes incompatible with those stated above.
6. Marketing Communications
Where permitted, we may use your data to send information about:
Golf tour packages
Travel promotions
New destinations or services
Relevant offers from Alegolf Tour or trusted partners
Marketing communications are based on your consent or legitimate interest where applicable.
You may withdraw consent at any time by:
Clicking “unsubscribe” in our emails
Contacting us directly at booking@alegolftour.com
Adjusting communication preferences (where available)
7. Cookies and Tracking Technologies
7.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help ensure website functionality and improve user experience.
7.2 Cookies We Use
We use only Essential Cookies, which are necessary for:
Website security and login functionality
Booking and transaction processes
Basic website operation
These cookies do not track users for advertising purposes and do not identify individuals directly.
7.3 Cookie Control
You may disable cookies in your browser settings. However, disabling essential cookies may affect website functionality and prevent access to certain features.
8. Data Sharing and Transfers
We may share your personal data with trusted third parties, including:
Hotels, golf courses, transport providers, and travel partners
Payment processors and financial institutions
Legal, regulatory, or governmental authorities where required
Where data is transferred outside your country, we ensure appropriate safeguards are applied in accordance with GDPR standards (e.g., contractual clauses or equivalent protections).
We do not sell or rent personal data to third parties.
9. Data Retention
We retain personal data only for as long as necessary for:
Service delivery and booking management
Legal, tax, and accounting requirements
Dispute resolution or contractual enforcement
Once no longer required, data will be securely deleted or anonymized.
Retention periods may vary depending on legal obligations.
10. Data Security
We implement appropriate technical and organizational measures to protect personal data against:
Unauthorized access
Loss, misuse, or alteration
Accidental or unlawful destruction
While we take strong security measures, no system can guarantee 100% security.
11. Your Rights Under GDPR
Where GDPR applies, you have the following rights:
Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time
To exercise your rights, please contact us at booking@alegolftour.com.
We may require identity verification before processing your request.
12. Data Retention & Legal Exceptions
We may retain personal data for longer periods where:
Required by law
Necessary for tax/accounting obligations
Required for dispute resolution or legal claims
13. International Data Transfers
As Alegolf Tour operates internationally, your data may be processed in countries outside your residence.
Where such transfers occur, we ensure adequate protection measures consistent with GDPR requirements.
14. Updates to This Policy
We may update this Privacy & Cookie Policy periodically to reflect:
Legal or regulatory changes
Operational or technological updates
Business improvements
Updates will be published on our website and take effect immediately upon posting.
15. No Contractual Effect
This Policy is intended for transparency purposes only and does not create contractual rights or obligations beyond applicable law.
16. Contact Information
If you have any questions, concerns, or requests regarding this Policy or your personal data, please contact us:
Alegolf Tour
Address: No. 89/27 Dai Co Viet street, Bach Mai ward, Hanoi, Vietnam
Email: booking@alegolftour.com
